ENTRY-LEVEL RECEPTIONIST RESUME TEMPLATE ========================================= [YOUR FULL NAME] [City, State] | [Phone Number] | [Email Address] | [LinkedIn Profile URL] PROFESSIONAL SUMMARY -------------------- Professional and organized [recent graduate/professional] with [relevant experience] in customer service and administrative support. Demonstrated ability to manage front desk operations, handle multi-line phone systems, and provide exceptional visitor experiences. Skilled in [key skill 1], [key skill 2], and [key skill 3]. WORK EXPERIENCE --------------- [Job Title - Receptionist, Front Desk Associate, Administrative Assistant, etc.] [Company Name], [City, State] | [Month Year] – [Month Year/Present] • Greeted and checked in [number]+ daily visitors, maintaining professional and welcoming atmosphere • Answered and directed [number]+ calls daily using [number]-line phone system with [X%] accuracy • Managed visitor log and security badges ensuring [X%] compliance with company protocols • Scheduled appointments and managed calendar for [number] staff members using [software] • Processed incoming and outgoing mail, distributing [number]+ items daily to [number]+ departments • Maintained reception area appearance and organization to professional standards • Provided administrative support including [specific tasks - filing, data entry, document preparation] [Previous Job Title - Customer Service, Administrative Support, Intern, etc.] [Company Name], [City, State] | [Month Year] – [Month Year] • Handled [number]+ customer inquiries daily via phone, email, and in-person with [X%] satisfaction rating • Processed [specific tasks - transactions, orders, requests] with [X%] accuracy • Maintained [records, databases, filing systems] supporting [number] team members • Demonstrated strong organizational and multitasking abilities in fast-paced environment • Received [recognition or positive feedback] for [specific achievement] EDUCATION --------- [Degree or Diploma] [School Name], [City, State] Graduated: [Month Year] GPA: [X.XX/4.0] (include only if 3.5 or above) Relevant Coursework: [Business Administration, Office Management, Communications, etc.] SKILLS ------ Front Desk Operations: Visitor Management, Phone Etiquette, Appointment Scheduling, Security Protocols, Professional Communication Technical Skills: • Phone Systems: [Multi-line systems, specific brands if known] • Software: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Google Workspace • Scheduling: [Calendly, Microsoft Outlook Calendar, Google Calendar] • Other: [Visitor management systems, basic office equipment] Administrative Skills: Filing Systems, Data Entry, Mail Processing, Document Management, Office Supply Management Customer Service: Active Listening, Problem Resolution, Professional Demeanor, Conflict Management, Service Excellence Additional Skills: Time Management, Attention to Detail, Multitasking, Team Collaboration, Flexibility Languages: [Language] ([proficiency level - fluent, conversational, basic]) (if applicable) CERTIFICATIONS & TRAINING (if applicable) ------------------------------------------ • [Certification Name] - [Issuing Organization], [Year] • [Training Program] - [Organization], [Year] • [Relevant Course] - [Year] VOLUNTEER EXPERIENCE OR ACTIVITIES (if applicable) --------------------------------------------------- [Role], [Organization] | [Month Year] - [Month Year] • [Relevant experience demonstrating skills] FILL-IN INSTRUCTIONS FOR ENTRY-LEVEL RECEPTIONISTS: ==================================================== PROFESSIONAL SUMMARY TIPS: - Keep to 2-3 lines maximum - Mention any customer service or administrative experience - Include your strongest soft skills (organized, professional, detail-oriented) - Reference specific reception-related experience if you have any - Example: "Organized and customer-focused professional with 2 years customer service experience. Skilled in managing multi-line phone systems, greeting visitors professionally, and providing administrative support. Strong communication and multitasking abilities with proficiency in Microsoft Office Suite." WORK EXPERIENCE - WHAT TO INCLUDE: Even if you haven't been a receptionist, these experiences count: - Customer service roles (retail, food service, hospitality) - Administrative assistant or office support positions - Internships in office environments - Volunteer reception or front desk work - Any role involving phone communication or visitor interaction HOW TO QUANTIFY LIMITED EXPERIENCE: - Daily interaction counts: "Greeted 30+ visitors daily" - Call volume: "Answered 40+ calls per shift" - Tasks completed: "Processed 50+ mail items daily" - Accuracy rates: "Maintained 99% accuracy in appointment scheduling" - People supported: "Provided support to team of 15 staff members" - Systems used: "Managed 4-line phone system" WHAT TO EMPHASIZE FOR ENTRY-LEVEL: - Customer service experience and skills - Communication abilities (written and verbal) - Organizational skills and attention to detail - Technology proficiency (even basic software) - Professionalism and reliability - Willingness to learn and adapt - Any recognition or positive feedback received SKILLS SECTION PRIORITIES: - List any phone systems you've used (even if briefly) - Include all Microsoft Office programs you know - Mention scheduling or calendar management experience - Add any office equipment you can operate - Languages are valuable in reception - always include - Soft skills matter greatly for reception roles EDUCATION SECTION (ENTRY-LEVEL): - Include GPA only if 3.5 or higher - List relevant coursework if you lack work experience - Include any business, communications, or office management classes - Mention academic honors or awards - Include any school activities showing leadership or organization VOLUNTEER EXPERIENCE: - Especially valuable if you lack professional reception experience - Any front desk, customer-facing, or administrative volunteer work - Shows initiative and commitment to the field - Can demonstrate skills even without paid experience WHAT TO AVOID: - Don't use an objective statement (use professional summary instead) - Don't include irrelevant jobs unless you have very little experience - Don't include "References available upon request" - Don't use personal pronouns (I, me, my) - Don't exaggerate or lie about experience - Don't include unrelated hobbies or personal information ACTION VERBS TO START BULLETS: - Greeted, Answered, Managed, Processed, Scheduled - Maintained, Coordinated, Handled, Directed, Assisted - Organized, Supported, Provided, Ensured, Delivered FORMATTING NOTES: - Keep to ONE PAGE only for entry-level - Use 10-12 point font - Use standard fonts: Arial, Calibri, or Times New Roman - Save as: FirstName_LastName_Receptionist_Resume.docx - Consistent bullet point style throughout - Use month and year format for dates: "January 2024" or "Jan 2024" TRANSFERABLE SKILLS FROM OTHER JOBS: From Retail: - Customer service and communication - Handling multiple customers/tasks simultaneously - Cash handling and transaction processing - Maintaining professional appearance and demeanor From Food Service: - Fast-paced environment experience - Multitasking under pressure - Customer interaction and problem-solving - Team collaboration From Administrative Support: - Filing and organization systems - Data entry and accuracy - Office equipment operation - Supporting team members WHAT HIRING MANAGERS LOOK FOR (ENTRY-LEVEL): - Professional demeanor and appearance - Strong communication skills - Reliability and punctuality - Willingness to learn - Basic technology skills - Customer service orientation - Organizational abilities - Positive attitude