[Your Name]
[Your Email] | [Your Phone Number]
[Your City, State ZIP]

[Date]

[Hiring Manager Name]
[Company Name]
[Company Address]
[City, State ZIP]

Dear [Hiring Manager Name or "Hiring Manager"],

[Company Name]'s [Position Title] opening caught my attention because of your focus on [technical aspect mentioned in posting]. I combine technical expertise with strong customer communication skills - a combination that's helped me achieve [specific metric or achievement] in technical support roles.

My technical background includes:

- [Technical skill/system #1 relevant to their needs]
- [Technical skill/system #2 relevant to their needs]
- [Technical skill/system #3 relevant to their needs]

At [Previous Company], I supported [type of users/customers] using [their product/platform]. I maintained a [X%] satisfaction rating while handling [number] technical inquiries daily. More importantly, I kept my average resolution time to [timeframe] by [your approach or method].

[Share a technical problem-solving story in 3-4 sentences. Example: "One customer couldn't access critical files before a major presentation. The issue involved [technical problem]. I [your troubleshooting approach], which [result]. They later sent a message to my supervisor praising both the technical fix and my patient explanation of what went wrong."]

What sets me apart is my ability to translate technical concepts for non-technical users. I've trained [number] new users on [system/software], created [documentation/guides/resources], and consistently receive feedback that I make complex topics understandable.

Your company's work with [their technology/platform/product] excites me. I'm particularly interested in [specific technical challenge or initiative they're working on based on your research].

I'd welcome the chance to discuss how my technical skills and customer-first approach could benefit [Company Name]. I'm available at [phone number] or [email].

Thank you for your time.

Best regards,
[Your Name]


===== CUSTOMIZATION NOTES =====

TECHNICAL SKILLS SECTION:
List only skills relevant to THEIR specific needs:
- Software platforms they mention in posting
- Programming languages if relevant
- Database systems
- Cloud platforms
- CRM/ticketing systems
- Operating systems
- Hardware knowledge
- Network troubleshooting

QUANTIFYING TECHNICAL SUPPORT:
Include metrics like:
- Customer satisfaction scores
- First-contact resolution rates
- Average response/resolution time
- Number of tickets handled
- Complexity of issues resolved
- System uptime maintained

TECHNICAL STORY GUIDELINES:
- Choose a problem that shows diagnostic thinking
- Explain enough detail to show competence
- Don't get too technical - stay accessible
- Highlight customer communication throughout
- Show both technical and soft skills

BALANCING TECHNICAL AND SOFT SKILLS:
- Lead with technical credibility
- Follow with customer service abilities
- Show you can do both simultaneously
- Emphasize translation of complex to simple

DOCUMENTATION AND TRAINING:
If you've created:
- User guides or knowledge base articles
- Training materials or videos
- FAQs or troubleshooting documents
- Onboarding processes
Mention these - they show communication skills

COMPANY-SPECIFIC TECHNICAL INTERESTS:
Research:
- Their technology stack
- Technical challenges they're facing
- New products or features launching
- Technical blog posts or documentation

FINAL CHECKS:
- Total length: 300-400 words
- Balance technical and approachable
- Avoid jargon overload
- Remove all brackets
- Save as PDF