[Your Name]
[Your Email] | [Your Phone Number]
[Your City, State ZIP]

[Date]

[Hiring Manager Name]
[Title]
[Company Name]
[Company Address]
[City, State ZIP]

Dear [Hiring Manager Name],

[Company Name]'s [recent initiative/expansion/achievement] aligns perfectly with my [X] years of experience in [specific area of customer service]. I've specialized in [your specialty - team leadership, technical support, escalation management, etc.] and consistently delivered results that matter.

At [Previous Company], I [describe your main role/responsibility]. Key achievements include:

- [Achievement #1 with specific percentage or number]
- [Achievement #2 with metric showing improvement]
- [Achievement #3 demonstrating leadership or innovation]

[Explain how you achieved one of these results in 2-3 sentences. Example: "I achieved the satisfaction score increase by implementing a new training program that focused on active listening and first-call resolution. Within six months, our team became the highest-rated department in the company."]

My experience with [specific skill/system/approach mentioned in job posting] positions me to contribute immediately. [Describe a relevant technical skill, system knowledge, or unique capability in 2 sentences. Explain how it sets you apart.]

I'm particularly interested in [Company Name]'s approach to [specific aspect mentioned in posting or found through research]. Your focus on [their value/goal] matches my philosophy that [your related belief or approach].

I'd welcome the opportunity to discuss how my track record in [specific area] can support [Company Name]'s [goal/growth/initiative]. I'm available for a conversation at your convenience.

Thank you for your consideration.

Sincerely,
[Your Name]


===== CUSTOMIZATION NOTES =====

RESEARCH REQUIREMENTS:
- Study company's recent news, blog posts, or press releases
- Identify their biggest customer service challenges or initiatives
- Note specific tools, metrics, or approaches they mention

OPENING STRATEGY:
- Connect your experience directly to their needs
- Be specific about your specialty area
- Set up for achievement showcase

ACHIEVEMENT BULLETS:
- Use numbers and percentages
- Show before/after comparisons when possible
- Focus on business impact, not just activities
- Choose achievements that match their priorities

MIDDLE SECTION:
- Pick one achievement to explain in detail
- Show your strategic thinking and approach
- Demonstrate leadership even if you weren't a manager

TECHNICAL SKILLS:
- Mention specific systems from the job posting
- Show how your technical knowledge adds value
- Connect skills to business outcomes

COMPANY ALIGNMENT:
- Reference something specific from their website or materials
- Show you understand their customer service philosophy
- Demonstrate cultural fit

FINAL CHECKS:
- Total length: 350-450 words
- Every claim backed by evidence
- Confident tone without arrogance
- Remove all brackets
- Save as PDF